Privacy Policy

1. Introduction

SoftPaperGarden ("we," "us," or "our") is dedicated to maintaining your privacy. This Privacy Policy details how your information is gathered, utilized, shared, and protected when you access our website softpapergarden.site or make use of our yacht charter offerings.

Your use of our services signifies your agreement to the terms of this policy. This policy adheres to relevant privacy regulations including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other respective Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us voluntarily when you:

• Reserve a yacht charter
• Reach out to us via our website or by phone
• Sign up for our newsletters
• Complete any forms on our website
• Take part in our surveys or promotions

The information we gather may include:

• Your name and contact details (email, phone number, address)
• Financial details for transactions (securely processed through external service providers)
• Your yacht charter preferences and specifications
• Details of an emergency contact person
• Food allergies or health information (if you choose to provide this)

2.2 Information Collected Automatically

When visiting our website, certain information about your device and how you interact with our website is collected automatically:

• Your IP address and geographical data
• Type and version of your browser
• Page views and time spent on our site
• Sites you visited prior to ours
• Details about your device (model, screen size, etc.)

2.3 Cookies and Tracking Technologies

We employ cookies and comparable tracking mechanisms to enhance your online experience. These technologies allow us to:

• Store your preferences
• Investigate how our website is used and enhance performance
• Deliver content tailored to you
• Optimize our services

Your cookie preferences can be managed through your browser settings or our cookie consent pop-up.

3. Use of Your Information

Here are the key purposes for using the information we collect:

• Provision of Services: To conduct yacht charter services, handle reservations, and engage with you regarding your bookings.
• Support: To address your inquiries and deliver support.
• Transactions: For payment processing and billing management.
• Protection: For ensuring the integrity of our operations and shielding against fraud.
• Promotion: To send you marketing messages and updates, with your permission.
• Site Enhancement: To understand usage and upgrade our website's functionality.
• Adherence to Law: To comply with relevant legal and regulatory obligations.

4. Sharing and Disclosure of Information

Your personal information is not sold, traded, or rented to external parties by us. However, we may share your data in specific scenarios:

4.1 With Service Providers

We might share details with trusted third-party service providers who assist us with: payment facilitation; web hosting and upkeep; email marketing efforts; performance metrics and analysis; customer support services.

4.2 Legal Mandates

Your information may be shared if mandated by law or to comply with legal procedures, respond to court orders, address emergencies, or probe potential fraudulent or illicit activities.

4.3 Business Reorganizations

If a merger, acquisition, or sale of assets occurs, your information could be transferred as part of the transaction.

5. Data Security

We utilize adequate technical and organizational protocols to guard your personal data against unauthorized interference, change, exposure, or annihilation. These safeguards encompass encryption, protected servers, access management, periodic evaluations, and staff training.

Nonetheless, no data transmission method on the internet or electronic storage system can be considered completely secure. Absolute security of your personal data cannot be assured.

6. Retaining Data

We hold onto your personal data only for the duration necessary to fulfill the reasons for which it was obtained or as stipulated by law. Typical retention periods include:

• For Charter bookings: 7 years for tax and legal purposes.
• Marketing communications: Until you opt out or ask for deletion.
• Analytics for our website: 26 months.
• Customer interactions: 3 years since the last engagement.

7. Rights and Control Options

Your rights encompass the ability to request access, rectification, erasure (subject to legal constraints), data portability, to opt out of marketing, and to manage cookies. Should you wish to use these rights, please reach out to us using the details provided underneath.

8. External Services

8.1 Google Analytics

For website traffic analysis, we use Google Analytics. You have the option to opt out via the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Widgets

Our website includes links to various social media platforms, each governed by its own privacy practices.

8.3 Payment Processing Partners

Transactions are processed by third-party services that comply with the standards of PCI DSS.

9. Cross-Border Data Transfers

Your data may be transferred to, and processed in, countries other than Monaco. When doing so, we ensure protections are in place in accordance with applicable privacy laws.

10. Privacy of Children

Individuals under 13 are not the target audience for our services, and we do not knowingly collect information from children. If it comes to our attention that a child has provided us with personal data, we request that you contact us immediately.

11. Modifications to This Privacy Policy

We may modify this Privacy Policy to mirror changes in our procedures or legal requirements. Notification methods include displaying the revised policy on our website, contacting registered users by email, or showing a prompt on our site. Continuing to use our services after the effective date implies acceptance of the updated terms.

12. Reaching Out to Us

For questions about this Privacy Policy or our handling of your data, please reach out to us:

13. Google Ads User Consent Policy Compliance

We conform to the Google Ads user consent policies. Cookie and tracking settings can be adjusted any time using our cookie preferences tool.